Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern The Little Keepsake Companies relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term The Little Keepsake Company or us or we refers to the owner of the website. The term you refers to the user or viewer of our website.

The Little Keepsake Company’s registered office is March Hare, Kuggar, Cornwall, TR12 7LY. Our company registration number is 9030288.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All intellectual property rights are and will remain the property of The Little Keepsake Comapny Any infringements will be taken seriously.
  • All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Website disclaimer

The information contained in this website is for general information purposes only. The information is provided by The Little Keepsake Company and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Every effort is made to keep the website up and running smoothly. However, We take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.


Copyright notice

This website and its content is copyright of The Little Keepsake Company 2015 All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

  • you may print or download to a local hard disk extracts for your personal and non-commercial use only
  • you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.


Item descriptions

All images on the website are of pieces made by or for The Little Keepsake Company. They are the sole property of The Little Keepsake Company.

Whilst every reasonable effort has been made to ensure that all graphical representations and descriptions of goods available from us correspond to the actual goods, we are not responsible for variations from such descriptions. We reserve the right to alter packaging as necessary.

The nature of engraved and personalised jewellery means that each individual piece is unique and images shown on the website are examples only. This does not exclude our liability for mistakes due to negligence on our part and refers only to minor variations of the correct goods, not different goods altogether.


Engraved & Personalised Items – Cancellation

We regret than any engraved items that have been ordered with personalisation, whether it be with text, prints, doodles or artwork cannot be refunded once the creation process has been started as we are unable to reuse any items that have been engraved with your unique personalisation. 

Personalised Art Prints – Cancellation

We regret than any Art Prints that have been ordered with personalisation, whether it be Scan Prints or Family Prints etc cannot be refunded in full once the creation process has been started. If we have started creating your item there will be a cancellation fee of £5.

We regret that we are unable to cancel an order and refund in full once we have started the process of making it as it is uniquely yours, and is custom made.

Please refer to the Consumer Protection (Distance Selling) Regulations 2000 http://www.legislation.gov.uk/uksi/2000/2334/contents/made


Jewellery Care

At The Little Keepsake Company all our jewellery is made with genuine .925 sterling silver and our gold vermeil jewellery is made with genuine .925 sterling silver which has been expertly plated with a rose or yellow gold layer. 

All jewellery is and can be susceptible to damage and scratching. Sterling Silver is a relatively soft metal. We recommend that you remove your jewellery when doing manual work such as housework or gardening or when swimming etc. Your special jewellery will last a lifetime if cared for correctly. We regret your jewellery is not covered under warranty for wear and tear.

With regards to our adjustable ball slider bracelets, the bracelet should always be put on or removed with care as the chains can become weakened over time from repeated misuse. When adjusting the fit of your bracelet please be sure to slide the ball fastening along the chain whilst holding the two ends of the bracelet. Ideally getting someone to help you will make this easier. Do not try and tighten the bracelet by pulling the two ends away from each other. Do not tug on the chain when it is fitted around your wrist to loosen.

We have a few tips for taking care of your gorgeous keepsake jewellery…

The best way to keep your sterling silver jewellery looking beautiful is to wear it, as this stops the metal from oxidising with the air. However, the natural oils in skin as well as the body’s PH balance can vary from person to person and cause a reaction resulting in a tarnished effect to your jewellery.

We recommend regularly cleaning and polishing your jewellery with an anti-tarnish cloth to keep it looking shiny and pristine.

Avoid using commercial silver dips as they may remove the any finishes which are designed to highlight the detail in specific charms and jewellery in our collection.

To prevent your metals, gemstones and pearls from scratching and tarnishing, keep your jewellery in individual boxes or soft pouches and store these in a cool, dry place away from direct sunlight.

It is best to remove all jewellery when in the swimming pool to prevent your metal and gemstones from contact with chlorinated water.

Keep all of your metal and gemstones well away from domestic cleaning products and avoid contact with any corrosive chemicals like those in perfume, lotions, hairspray and rubber, as well as products containing sulphur such as mayo, eggs, mustard, wool and latex.

Avoid rose and yellow gold vermeil items coming into contact with soap, as it can give gold jewellery a dull appearance. A regular clean with an anti-tarnish polishing cloth will bring the brightness and sparkle back.

All our freshwater pearls are of the highest grade ensuring a beautiful lustre and colour. Pearls are delicate gems with a low resistance to heat, it’s best to avoid contact with any chemicals and cleaning sprays.

Stainless steel is much harder than sterling silver and other precious metals so it is best to keep it separate to avoid scratches or damage to other jewellery.

Although it is very strong and hard-wearing, stainless can still be damaged so it is best to avoid wearing during manual work or sports.

Our anti-tarnish polishing cloths will bring up your stainless steel keepsakes a treat, just remember to polish with the grain of the metal and not against it.


Returns

At TLKC we strive to deliver the highest quality products and customer experience possible – when our customers are thrilled with their items, we are simply over the moon!

In the regrettable circumstance that you are not happy with your order please contact our friendly customer services team within 48 hours of receipt of your items. Our in-house team are available by phone, email or via social media from Mon-Fri between 9am-5pm and will strive to resolve any queries you may have as quickly as possible.

We cannot accept returns for an item which is excluded from the terms of our 14 day cooling off period, unless we are at fault. Please see further details below in the Cooling Off Period section.

In order to keep your item in perfect condition we recommend following the jewellery care advice on our website. We cannot accept responsibility for any items, lost, damaged or mistreated. Sterling Silver is a relatively soft metal, and if repeatedly knocked or trapped it can become misshapen.

If contacting us regarding a damaged or faulty item we will ask you to email photos of your item as delivered so we are able to best assess the item in the first instance. Our customer services team may then advise that your item is returned to us for further assessment.

If returning an item, as arranged with our customers services team, please include written details to let us know the name the order was placed under, the order number and a contact phone number. This will enable us to quickly resolve your query upon receipt of the returned item(s).

If returning an item, as arranged with our customers services team, we recommend using a recorded delivery service and obtaining a proof of postage for your returned items. We are unable to accept liability for goods lost or damaged in transit which are being returned to us.

We cannot reimburse any postage costs incurred when returning items which are included in the cooling off period guarantee, unless we are at fault. Your refund will only include any postage costs incurred only if we are at fault.

Refunds can take up to 14 working days to process once we have confirmed receipt of the returning goods.

Earrings

Please note that we cannot refund or exchange pierced jewellery, e.g. earrings, due to hygiene reasons. Our collection of earrings does not include hygiene seals. Please note that earrings are non-refundable before placing your order.

Personalised & Engraved Items

Please note that we cannot refund or exchange personalised or engraved items unless the item is faulty or does not match the personalisation or engraving specifications placed in the order.

If incorrect personalisation or engraving specifications are made in customer error, we are unable to accept liability. Please contact our customer services team as soon as you notice the error and we will strive to amend your order if it has not yet been created by our studio team. If your item has already been created or dispatched we can strive to send out an amended order as quickly as possible – this will be at the expense of the customer. 

Please double check all personalisation and engraving specifications are correct before placing your order.


Cooling Off Period

When you order from us online, you are entitled to a cooling off period when you can return your goods without any penalty. Our cooling off period is 14 days, which is inline with the statutory cooling off period.

This period starts the day the contract is agreed (i.e. you receive an email from us saying we have despatched your order) and ends 14 days after the day of delivery of the items. We cannot accept returns for an item after 14 days from the day of delivery of the item.

Certain items are excluded from the cooling off period guarantee, unless we are at fault. These are personalised or engraved items and pierced jewellery such as earrings due to hygiene reasons.

If you are returning an item which is included in the cooling off period guarantee the item must be returned to us in an unworn, saleable condition. If upon receipt the goods have been worn or damaged the item will be exempt from the cooling off period guarantee and we will not be able to offer you a refund.

If returning an item, as arranged with our customers services team, we recommend using a recorded delivery service and obtaining a proof of postage for your returned items. We are unable to accept liability for goods lost or damaged in transit which are being returned to us.

We cannot reimburse any postage costs incurred when returning items which are included in the cooling off period guarantee, unless we are at fault. Your refund will only include any postage costs incurred only if we are at fault.

Refunds can take up to 14 working days to process once we have confirmed receipt of the returning goods.


Privacy Statement

The purpose of this statement is to let you know what information we collect, how we collect it, and under what circumstances we use it. By visiting our Website, you are accepting the practices described in this Policy. If you do not agree to the terms of this Policy, please do not use the Website.

What happens to the information we collect

The information you give us stays at The Little Keepsake Company and with The Little Keepsake Company Partners (if you order a third party product through us). We maintain your information in-house at The Little Keepsake Company. If you want to remove your information from our database, please contact us.

Information we collect

Personal Information: We collect and store information that you provide to thelittlekeepsakecompany.com or our Customer Service Department. When you sign-up for the Little Keepsake Company Newsletter, or place an order, we collect and store some or all of the following information that you provide: name, billing address, shipping address, email address, and telephone number. If you choose to unsubscribe from the The Little Keepsake Company Newsletter your email will be removed from our system.  If you publicly post about The Little Keepsake Company, or communicate directly with us, on a social media website, we may collect and process the data contained in such posts or in your public profile for the purpose of addressing any customer services requests you may have and to monitor and influence public opinion about The Little Keepsake Company. We will not combine such personal data with data from other The Little Keepsake Company databases.

Anonymous Information: Through your use of our Website, we may also gather certain information that does not identify you individually (“Anonymous Information”). We collect and store certain information automatically whenever you interact with our Website. For example, we collect your IP address, location and browser information every time you visit www.thelittlekeepsakecompany.co.uk. We also collect information regarding customer traffic patterns and site usage. This information is used to analyse and improve our Website to give you the best online experience possible. For more info, please see the “cookies” section.

Use of Personal Information

The personal information actively submitted by you on our www.thelittlekeepsakecompany.com Website will be used for the purpose for which you have specifically submitted them, such as the execution of your purchase order, participation in a contest, receiving information, etc. We may also use this information, and any info collected by means of cookies to improve our Website. We may also share information with companies assisting us in fraud protection and/or investigation. We do not provide this information to these agencies or companies for marketing or commercial purposes.

Use of Anonymous Information

We use Anonymous Information to help us determine how people use parts of the Website and who our visitors are. Anonymous Information is used to help us make www.thelittlekeepsakecompany.com better for our visitors. We also use Anonymous Information to provide analytic data to third parties about how our users collectively use the Website.

Sharing Information with third party processors

For the purpose of operating our business, third parties (e.g. credit card companies, shipping companies, customer service providers, partners) may process your data, however only to the extent this is necessary to conduct The Little Keepsake Company Business. We have procedures in place to ensure that these third party companies value your privacy. We do not sell, trade, share or transfer your personal information to any outside parties other than third party processors. We do not store credit card details nor do we share customer details with any third parties.

User Content Submissions Terms

You acknowledge that you shall be solely responsible for any information, profiles, messages, text, files, images, photos, video, music, sounds, or other content or materials (“User Content”) that you submit, upload, post or otherwise provide or make available to The Little Keepsake Company, Inc. (“The Little Keepsake Company,” “us,” or “we”) or its vendors, on or through The Little Keepsake Company website (the “Website”) or otherwise (“Submissions”), including User Content you agree to allow the use of that is on third party companies’ websites, for example Instagram, Twitter, Facebook, Vine, Pinterest and Google+, that are associated with hashtags related to The Little Keepsake Company, including, for example, #TLKC. The Little Keepsake Company expressly disclaims any and all liability in connection with Submissions. Such Submissions may be used on the Website and/or on other The Little Keepsake Company marketing materials, including emails, social media and store signage. By making a Submission, you represent and warrant that you are at least 18 years old and that you have read, understand and agree to be bound by these Terms. If your Submission is selected by The Little Keepsake Company to be used, it may be displayed for other users to see, together with your name and associated Instagram, Twitter, Facebook or Vine (if applicable) profile information (such as your handle and profile picture). You acknowledge and agree that The Little Keepsake Company is under no obligation to display, feature or use any Submission, but may do so at its sole discretion.

Any Submission will be treated as non-confidential. Any Submission also will be treated as non-proprietary, except as specifically set forth herein. By making a Submission, you hereby grant, and you represent and warrant that you have the right to grant, to The Little Keepsake Company, its affiliated entities, vendors and licensees a nonexclusive, royalty-free, worldwide, perpetual, transferable, irrevocable, and fully sub-licensable right and license to use, reproduce, modify, adapt, publish, sell, assign, translate, create derivative works of, distribute, perform and display any Submission, as well as your name, Instagram, Twitter, or Vine handle, Facebook ID, profile picture, image, likeness, comments, posts, statements or other information, in any manner, and in any and all distribution channels, venues, forms, media, or technology, whether now known or hereafter developed, alone or as part of other works, without further notice or any compensation to you. You also acknowledge that your Submission may not be returned and we may use your Submission, and any ideas, concepts or know how contained therein, for any purpose including, without limitation, developing, manufacturing, distributing and marketing products. For clarity, you retain all of your ownership rights in your Submissions.

If you make a Submission, you represent and warrant that you own or have the necessary licenses, rights, consents, and permissions to make the Submission and to grant to The Little Keepsake Company  the license rights contained in these Terms; that any Submission you make will not contain third party copyrighted material, or material that is subject to other third party proprietary rights, unless you have the necessary licenses, rights, consents, and permissions from the rightful owner of the material or are otherwise legally entitled to make the Submission and to grant to The Little Keepsake Company the license rights contained in these Terms; and that your Submission will not infringe or violate the rights of any third parties, including, but not limited to, copyrights, trademarks, rights of publicity/privacy, patent, trade secret or confidentiality. You further represent and warrant that your Submissions comply with all applicable laws, rules and regulations, and any third party agreements to which you are subject, including Instagram’s, Twitter’s, Facebook’s, Vine’s, Pinterest’s and Google+’s Terms of Use.

You further represent and warrant that your Submissions do not constitute or contain software viruses, commercial solicitation, chain letters, mass mailings, or any form of “”spam.”” You may not use a false email address, impersonate any person or entity, or otherwise mislead us as to the origin of any Submission. You agree to indemnify The Little Keepsake Company, our vendors, and third parties such as Instagram, LLC, Twitter Inc., Facebook, Inc., Vine Labs, Inc., Pinterest, Inc. and Google Inc. and any of our or their respective parents, affiliates, licensees, licensors, and each of our or their respective officers, directors, employees, successors, agents and assigns, for all claims arising from or in connection with (a) the use of any Submission, including, without limitation, all claims arising out of or based upon copyright or trademark infringement, misappropriation, invasion of privacy, defamation, right of publicity and/or any blurring, alteration, editing, morphing, distortion, illusionary effect, faulty reproduction, fictionalization or use in any composite form of your or any other person’s or entity’s name, Instagram, Twitter, or Vine handle, Facebook ID, profile picture, image, likeness, comments, posts, statements or other information and/or the Submission; or (b) any breach or alleged breach by you of any of these Terms or applicable laws.

The Little Keepsake Company does not guarantee any confidentiality with respect to Submissions your make and such Submissions may be made available to the general public, and may be used by The Little Keepsake Company  without restriction. You further irrevocably waive any rights of publicity and privacy, any “”moral rights”” or other rights with respect to attribution of authorship or integrity of materials regarding any Submission that you may have under any applicable law or under any legal theory.

The Little Keepsake Company reserves the right, at its sole discretion, to edit any Submission and to choose to include or not include such Submission on the Website or otherwise use the Submission. You acknowledge and agree that all editorial decisions regarding the use of your Submission are solely at The Little Keepsake Company’s discretion, and that we may combine, format, configure and otherwise edit your Submission in its sole discretion. Your hereby waive any right to inspect or approve your Submission before it is used. The Website may include the opinions, statements and other content of third parties. The Little Keepsake Company  is not responsible for screening, monitoring or verifying such content, including such content’s accuracy, reliability or compliance with copyright or other laws. Any opinions, statements, or other materials made available by third parties through the Website are those of such third parties and not of The Little Keepsake Company , including its licensors and/or vendors, and The little Keepsake Company does not endorse any such opinions, statements, or materials. The Little Keepsake Company  reserves the right to remove Submissions at any time without prior notice.

To the fullest extent permitted by applicable law, you hereby release, hold harmless, and forever discharge The Little Keepsake Company from any and all claims, actions, causes of action, demands, rights, damages, costs, and expenses (collectively, “Claims”) arising out of, related to, or in any way connected with the exercise by Dispersive Technologies of the rights granted herein, including, without limitation, any and all Claims for invasion of privacy, infringement of my rights of privacy and/or publicity, infringement of my intellectual property rights, defamation, or portrayal in a false light. If you are a California resident, you waive your rights with respect to California Civil Code Section 1542, which provides “A general release does not extend to claims which the creditor does not know or suspect to exist in his favor at the time of executing the release, which if known by him must have materially affected his settlement with the debtor,” as well as under any statute or common law principle of similar effect which restricts the release of claims which the releasing party does not know or suspect at the time of the release, which if known would have materially affected the decision to agree to release.

You acknowledge and agree that The Little Keepsake Company has no control over, and shall have no liability for any damages resulting from, the use (including, without limitation, re-publication) or misuse by any third party of any Submission.