LATEST DELIVERY UPATE: In light of the current Covid-19 Pandemic affecting our shipping services, as fulfilled by Royal Mail, we are now unable to guarantee that orders placed with our Express Fast Track Delivery services will be received the next day by 1pm.
We completely understand the importance of Mother’s Day gifts at such a difficult time when we cannot necessarily be with our families and aim to be as transparent and honest with our customers as possible. We have received the following information from Royal Mail which we share with you below and our friendly customer services team are available by phone Mon-Fri between 9-5pm and will strive to resolve any queries you may have as quickly as possible.
Royal Mail: “We will no longer guarantee deliveries by 1pm the next working day for items posted from Thursday 19 March 2020 onwards. As a result, we will not consider a claim for delay for items posted using the Special Delivery Guaranteed by 1pm service from that date.”
Although our Express Fast Track Delivery options can no longer be guaranteed to arrive by 1pm the next working day by Royal Mail we can confirm that orders made with this shipping option will still be prioritised by Royal Mail over their other services.