CHRISTMAS DELIVERY

Click the links below for your chosen courier & find out their recommend shipping dates for Christmas

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ROYAL MAIL STRIKES

Royal Mail will be striking throughout the next few months, on these days all Royal Mail shipping will be delayed. CLICK HERE to find out the dates & more additional info.

*PLEASE NOTE* – Special Delivery Guaranteed by 1pm will no longer be guaranteed during these periods CLICK HERE to read more.

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UK SHIPPING OPTIONS

FREE SHIPPING -Royal Mail 2nd Class – Not Tracked

This option is fulfilled by Royal Mail’s RM48 postage service and most often arrives within 2 working days from confirmation of dispatch – although this is not guaranteed. Please note that this is an untracked & uninsured service and we will not be able to provide updates between dispatch and delivery.

CHRISTMAS DELIVERY FOR ROYAL MAIL – CLICK HERE

December 16th – midday

Royal Mail 1st Class – Not Tracked

This option is fulfilled by Royal Mail’s RM24 postage service and most often arrives within 2 working days from confirmation of dispatch – although this is not guaranteed. Please note that this is an untracked & uninsured service and we will not be able to provide updates between dispatch and delivery.

CHRISTMAS DELIVERY FOR ROYAL MAIL – CLICK HERE

December 16th – Midday

Royal Mail Tracked – FULLY TRACKED – Delivery within 1-3 working days.

This option is fulfilled by Royal Mail’s Tracked 24 service and most often arrives within 1 working day from confirmation of dispatch – although this is not guaranteed. This is a fully tracked service and includes proof of delivery.

CHRISTMAS DELIVERY FOR ROYAL MAIL – CLICK HERE

December 16th – Midday

DHL EXPRESS NEXT DAY – ORDER BY MIDDAY TO RECEIVE YOUR ORDER THE FOLLOWING DAY (EXCLUDES WEEKENDS) – For urgent UK deliveries, DHL Next Day offers delivery the next working day when ordered before 12pm

Once dispatched DHL will aim to deliver your parcel within 1 working day.  This service provides an online automatic tracking system where you can track the current status of your order. Signature included.

CHRISTMAS DELIVERY FOR DHL UK – CLICK HERE

December 20th – Midday

DPD EXPRESS – Delivered Within 2 days if ordered by 4pm (MONDAY-THURSDAY) Mainland UK only – Orders placed after these days/times will be dispatched the next working day).

This option is fulfilled by DPD services and is guaranteed to arrive within 2 working days if your order is placed before 4pm. Once dispatched you will be able to track your parcel all the way on a live map with a final 1 hour delivery timeslot.

Once you receive your one hour delivery notification via SMS or email, you will have the option to have your parcel delivered safely to a neighbour.  If they are unable to deliver to you or your neighbour you will receive a calling card, SMS or email where you can re-arrange your delivery.

CHRISTMAS DELIVERY FOR DPD – CLICK HERE

December 21st – though this isn’t guaranteed in the following post codes:

CH1-3, CH25-34, CH41-49, CH60-66, CH70, CH88, CW1-12, CW98, DE4, DE6, DE45, DN9, DN15-21, DN31-41, EH1-46, EH52-53, EH77, EH91, EH95, EH99, HD1-9, HG1-3, HG5, HX1-7, KY1-7, KY11-12, KY99,

L1-40, L67-75, L80, LN1-13, LS1-29, LS88, LS98-99, M20-23, M31, M33, M90, NE9, NE11, NE15-19, NE21, NE43-49, NE61-71, PE11, PE20-25, PR8-9, PR26, S70-72, S75, SK7-12, SK17, SK22-23, ST1-21, ST55,

SY1-5, SY13-14, SY99, TD2-5, TD10-15, WA1-2, WA4-16, WA55, WA88, WF1-14, WF16-17, WF90, WN1-8, YO8

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OVERSEAS SHIPPING OPTIONS

We offer the following delivery services  to deliveries made overseas, outside of the UK:

We provide DHL shipping options for quicker and more reliable overseas shipments, with online tracking updates provided.

DHL GlobalMail Tracked – Aims to deliver within 3 working days from confirmation of dispatch.

Once dispatched DHL will aim to deliver your parcel within 3 working days.  This service provides an online automatic tracking system where you can track the current status of your order. 

NOT RECOMMENDED FOR CHRISTMAS DELIVERY

DHL EXPRESS INTERNATIONAL DELIVERY – Same day dispatch (if selected and ordered before 12:30pm Monday-Thursday.  Orders placed after these days/times will be dispatched the next working day)

Once dispatched, DHL will aim to deliver your parcel within 2-3 working days.  This service provides an online automatic tracking system where you can track the current status of your order. 

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PLEASE ENSURE…

Please ensure you double check the details of your delivery address as you order. If your delivery address is incorrect due to customer error we are unable to accept liability for items delivered to an incorrect address.

Please ensure your Paypal delivery address is up to date when using Paypal Express Checkout. If your Paypal delivery address is incorrect due to customer error we are unable to accept liability for items delivered to an incorrect address.

Please note we do not recommend using a business address as a delivery address. If a customer chooses to deliver an order to a business address it is at their own risk. The tracked delivery services we offer will only track your order to a specified delivery address, we are unable to accept liability for items lost within a business or workplace.

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NOTIFICATIONS AND TRACKING

For every order placed you should receive an email from us confirming your order and it’s details. Once your order has been created and is ready to be shipped, you will receive a second email from us confirming dispatch.  If you have selected a tracked service, your email confirming dispatch will include a tracking or reference number.  You will be able to use this to track your parcel online with the courier you have selected.

If you have not received any emails from us, please do check your junk inbox before contacting us.  If you payed via PayPal using a different email address, please ensure you also check here too.

For tracked services, your order is scanned throughout the delivery process which means your parcel can be tracked at every step of the way. The majority of orders are dispatched in letterbox friendly packaging which means that even if you are not home, your item can still be safely delivered with proof of delivery.

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BREXIT UPDATE: 

Please note that all orders to the European Union may be subject to local charges and payable by the customer.

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HANDLING TIMES

We strive to create and dispatch your beautiful keepsake jewellery as quickly as possible with the utmost care, we want you to be as excited by your items as we are here at the TLKC studio!

We aim to keep our handling time for all orders to the same working day that your order is placed but during peak times this handling time may be up to 3 working days.

Please note that if we require specifications or files to complete your personalised or engraved order (e.g. hand print photos, baby scan images, handwriting samples, engraving specifications) then our handling time will commence once we have confirmation of these details.

If you require your items urgently, please select one of our Express Fast Track services and place your order before 3pm. This will ensure your order is created and dispatched the same working day for guaranteed delivery by 1pm the next day.

Please note that our UK shipping services are fulfilled by either Royal Mail or DPD, with international and overseas shipments fulfilled by DHL. Under circumstances due to natural disasters or pandemics we are unable to accept responsibility for late delivery.

If you have any queries about our delivery options, please contact our friendly customer services team. Our in-house team are available by phone, email or via social media from Mon-Fri between 9-5pm and will strive to resolve any queries you may have as quickly as possible.

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BANK HOLIDAYS

Our team will be out of the office for all UK Bank Holidays getting so well deserved rest.

Any orders placed over bank holiday weekends will be dispatched the next working day.

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