Coronavirus response & latest updates

EASTER BANK HOLIDAY UPDATE: We wanted to thank you so much for your continued support throughout the past weeks and the overwhelming volume of orders we have experienced in the run up Easter, we truly appreciate your support and patience during this busy period.

Due to the Easter bank holiday our studio will be closed from 5pm 09/04/20 and our team will be available again at 9am 14/04/20.

We are working closely with our partners Royal Mail to fulfil all orders as normal and within the expected delivery estimates but we do appreciate your patience if experiencing a slight delay with your order. This is due to the increased pressure affecting our delivery services as a result of the current health pandemic.

PLEASE SEE OUR DELIVERY & POSTAGE PAGE FOR THE LATEST INFO.


DELIVERY UPATE 01/04/20: In light of the current Covid-19 Pandemic affecting our shipping services, as fulfilled by Royal Mail, we are now unable to guarantee that orders placed with our Express Fast Track Delivery services will be received the next day by 1pm but can confirm they will still be guaranteed to arrive by 9pm.

Although our Express Fast Track Delivery options can no longer be guaranteed to arrive by 1pm the next working day by Royal Mail we can confirm that orders made with this shipping option will still be prioritised by Royal Mail over their other services.

PLEASE SEE OUR DELIVERY & POSTAGE PAGE FOR THE LATEST INFO.


LATEST UPATE 24/03/20: Despite the unprecedented times we’re living through, it’s currently business as (un)usual for The Little Keepsake Company and our sister brand Eliza Wills Jewellery.

We’re working closely with our small team to support their individual needs and concerns whether that might be by working remotely or flexible hours to support our Mums who are now home schooling. We are continuing to follow the highest standards of hygiene and safety practices and consider ourselves very lucky as an online, non-public-facing business to be able to do so.

We are evaluating the situation as it evolves and aim to be as honest and transparent with our customers as possible.

We currently have stock available and our studio is open and able to ship orders. It means more to us than ever to see so many heartfelt, creative and beautiful Keepsakes being commissioned and we hope to create and deliver gifts full of sentiment to your loved ones for as long as possible.

Thank you so much for your continued support, it truly does mean everything to us as a small family business in these uncertain times.

Stay safe, stay indoors and keep in touch!
TLKC x


DELIVERY UPATE 19/03/20: In light of the current Covid-19 Pandemic affecting our shipping services, as fulfilled by Royal Mail, we are now unable to guarantee that orders placed with our Express Fast Track Delivery services will be received the next day by 1pm.

We completely understand the importance of Mother’s Day gifts at such a difficult time when we cannot necessarily be with our families and aim to be as transparent and honest with our customers as possible. We have received the following information from Royal Mail which we share with you below and our friendly customer services team are available by phone Mon-Fri between 9-5pm and will strive to resolve any queries you may have as quickly as possible.

Royal Mail: “We will no longer guarantee deliveries by 1pm the next working day for items posted from Thursday 19 March 2020 onwards. As a result, we will not consider a claim for delay for items posted using the Special Delivery Guaranteed by 1pm service from that date.”

Although our Express Fast Track Delivery options can no longer be guaranteed to arrive by 1pm the next working day by Royal Mail we can confirm that orders made with this shipping option will still be prioritised by Royal Mail over their other services.

PLEASE SEE OUR MOTHERS DAY SHIPPING PAGE FOR THE LATEST INFO.


The Little Keepsake Company’s response to the Coronavirus Pandemic

During these unprecedented times our priority is the health and safety of our TLKC family and to put in place as many extra measures as we can to ensure the hygiene and safety of our workplace and processes are to the highest standard and in line with the latest government advice.

In recent days it has become even more important to reassure loved ones, friends and neighbours that we are all thinking of each other and it is of the upmost importance to us that we can play a part in bringing people together and that we continue to operate and deliver thoughtful keepsake gifts straight to your door (no trips to the shops or post office necessary!).

Our small team are working extra hard to fulfil all your gorgeous Mother’s Day orders this week and we have taken additional steps as a business to ensure all our work processes meet the highest safety and hygiene standards and follow the latest government advice.

To protect our staff as well as the peace of mind of our customers, we are all being extra mindful to wash our hands as regularly as possible as well as cleaning down all our engraving equipment and packing surfaces in between orders. We are also working flexible hours to support staff who may need to be at home with little ones due to school closures.

You can rest assured that if you order a beautiful keepsake gift online with us that you will be sending a present full of love and thought, directly to their door and supporting a small family business as you do so.

Thank you so much for all your Mother’s Day orders and for keeping us busy at such a tricky time for us all, your support and patience is so hugely appreciated lovelies!


Great reasons to order a gift online with The Little Keepsake Company!

All of our Keepsake Gifts are packaged in lovely little gift boxes, made from textured card with silver foiling details that add a touch of shimmer to every order!

You can also add a sweet hessian gift bag, a silver polishing cloth and we can tuck a handwritten note into your order (just let us know what you’d like on the note as you check out) and exclude our usual packing slip.

We package your Keepsakes in an unbranded white postal box which is large letter sized and means the postie can pop it straight through the door with all standard letter boxes. So no unnecessary trips to the shops for you or to the post office for your loved ones either!